I supposed job of process engineer is similar with R&D
engineer,but besides new process and material phased in, we also have to handle
all the tedious and trouble things happened in production line. They
are like they can't find travel cards, lead-frames are not enough, they
set up by wrong parameters, and they don't know where the products shipped.
Most of our energy is be exhausted by these boring and routine things
happened in production line. I don't think that process engineer still have
interesting to learn about new invention in assembly technology after
twisted by these tedious things. Therefore when we really meat large trouble
from customer complaint, we don't know how to solve it.
It's like n-VIDIA case, and we lost a large customer. Engineers
are exhausted by so many little tedious things and then they don't
have enough ability to solve real excursion needs engineers to handle.
We can even say it's lack of professional ability. In my opinion, an
engineer should be trained to have ability to solve big trouble, not the chicke
n feathers and garlic skins. On the other hand, an engineer's ability
should be based on knowledge of materials, process, and equipment but
doesn't on tedious administration procedure.
我假设程工程师的工作是类似研发工程师，但是除了新程和新材料的导
入之外，我们还必须处理所有生产线发生的杂务和麻烦。像是一些他们找不到路
单、钉架不够用、他们设错数、他们不知道产品该出货到哪里。我们工程师大部份
的精力就耗在这些发生在生产线上无聊又重覆的事情。
在被这些杂事纠缠之後，我不认为程工程师还会有兴趣去学习封装技术的相关新知。
因此，当我们真正遇到来自客户抱怨的重大异常时，我们反而不知该如何解决，
如同n-Vidia的个案，我们因此失去了一个大客户。工程师被太多细小琐事缠身，然
後他们没有能力解决真正需要工程师处理的异常，我们甚至可以说是专业能力不足?
我认为，一位工程师应该被训练有能力处理大麻烦，而不是一些鸡毛蒜皮的小事。
换句话说，工程师的能力应该以对材料、程、设备的知识为基础，而不是在
处理繁杂行政程序上。
Peter Drucker proposed that enterprise must reduce tedious things
for knowledge worker whose contribution is not handling these routine
things.
Does ASE consider engineer be a knowledge worker? When we phased in a
new material, most we can do is to try and error. We try to use
different materials and processes and to compare them by reliability result.
We always do experiment blindly from customer's request. Many
engineer don't have enough knowledge background to convince customer it's
unnecessary to do it because engineers don't have enough time to study.?These
boring excursive events only exhaust them and engineers don't grow up intheir
knowledge.When they notice about this, the only thing they can do is to change
a new way in their career life.
If we really hope that engineers can extend their knowledge
during working,we should train people in production line to handle something
independently.At least, I don't consider to sign "hold and release notice" or t
o change the defect code to die discrepancy code or to account how many
dies lost during process or to bind working instructions on travel cards
can help engineers to extend their knowledge.?
I think that company provides 30000 one month to an engineer also
doesn't want he only to handle this kind of things.
彼得杜拉克认为企业应该减少知识工作者的杂务，因为他们对公司的贡献不在於处
理这些琐事。日月光是否视工程师为知识工作者呢？当我们导入新材料时，我们最常
做的就尝试错误。我们试着用不同的材料和程比较它们可靠度的结果。我们总是盲
目地做着客户要求的实验，很多工程师并没有足够的知识背景说服客户这是不需要做
的，因为他们并没有足够的时间去学习。工程师不断地虚耗在一些琐事上面，又无
法在知识上有成长。
当他们发现到这一点时，他们唯一能做的就是另外在他们职业生涯中找新的出路。
如果我们真的希望工程师们能在工作中拓展知识，我们应该训练生产线的人独立处理某些事
。
至少，我不认为 签"暂停放行单"或是将缺点码调成晶粒差异或是h数
程中损失多少颗晶粒还是将作业指示钉在路单上可以帮助工程师扩展他们的知识。
我想，公司每个月花三万元请一位工程师也不希望他只是处理这一类的事情。
What's the definition of character for process engineer? It's confined
in manufacture engineer or R&D engineer? If we define PE in manufacture
engineer, we should reduce developing loading and if we define PE in R&D
engineer,we should reduce tedious things handling from production line.
No matter what kind of identification, I think an engineer must focused
his career on improve professional knowledge and ability, not on
signing notice, changing defect codes, binding travel cards, falsifying data,
or picking up the pieces. However engineers in ASE waste their 80% time
on these tedious things.
到底程工程师的职务上的定义为何？应该定位为研发或是造？如果将PE定位为
造，我们就应该减少研发的负担；如果将PE定位为研发，我们就应该减少生产线发
生的琐事处理。不管是定义在哪一方面，我认为，一位工程师应该将他职务焦点放在
提升专业知识与能力，而不是签通知单，调帐，钉路单，造假资料或是收拾残局上面。
然而，日月光的工程师却花费他们80%的时间在这类的杂务上面。
Although most of time for a process engineer is to handle excursion
in production line, quarterly merit score is according the quantity
of reports you provided.?It's very well to assess staff by quality scores,
but items are not matched with percentage of working loading. I don't
know what's the purpose the managers want engineers to do. If I give up
handling excursion and let production line to do by themselves and I just work
hard to write many reports in the office,
I can still get high scores in every quarterly merit.
Why do I need to be twisted by tedious things?
Is writing reports really the main job of process engineer?
Apparently, managers want us to focus on OJT,project and task.?
But if we really respect engineer's knowledge growing up and on job training,
I consider that we must reducing tedious things loading to engineer
andgive us more time to study.
Learning is also one segment of our job in studying organization.
Learning new knowledge shouldn't be the another loading for us.
管一位程工程师大部份的时间都是处理生产线上发生的异常，然而，季考核的
分 数却是根据你产出报告的数量为依据。考核可以做量化的评核是非常好的事，
然而项目却和工作负担比例不相符。我不知道经理们希望工程师如此做的目的为何。
如果我放弃处理生产线发生的异常，请他们自行解决，而我只是待在办公室写很多报告，
我依然可以在每季的考核中拿到高分，为何我还需要被这些琐事纠缠？写报告真的就
是工程师的主要工作吗？显然地，经理们是希望我们将焦点放在在职训练、专案处理
上面。可是，如果我们真的重视工程师知识的成长和在职训练，我认为我们必须减少
琐事对工程师的负担。学习就是学习型组织工作的一部份，学习新知不应是我们额外的负担
。
Do anyone try to search the solution from our KM server? Do you know
the cause of delamination? Do you know the cause of solder voids after
SMT? When I met these case, I try to find solution through our KM server,
but I am disappointed. I can't find information of delmination and solder
voids. So I try to search by Internet. When I key in delmination,
reliability,PDF in GOOGLE, I can get hundreds papers talked about?reliability.
I knew that delamination caused by thermal stress and moisture through
different failure phenomenon. When I got complaint about solder voids
from customer,I also try to search solder voids, SMT, PDF through GOOGLE,
and also? get hundreds papers talked solder voids caused by IR
reflow problems.?
We even don't know that many problems had been sloved by other
people. Some companies showed their research result publicly. I felt
that I should have confidence to tell customer it's SMT problem and then
I got help from PC-Liu talked to me it's caused by via hole on the PCB through
IR reflow.
After we took samples to QA to do FA, the SEM shown it really caused
by SMT problem not the package problem. I solved this problem through
knowledge and expert's help, not through handling tedious things from MFG.
Handling rountine can only add our experience, but can't add our knowledge!
However there are many troubles need to be solved by engineer's
knowledge!
有人试着透过KM的主机寻找解答吗??你知道造成delamination的原因吗?你知道经过
表面黏着後造成锡孔洞的原因吗?当我遇到这问题时,我试着透过我们的KM主机寻找
解答,可是我感到失望,我无法发现delamination和锡孔洞的资讯.
所以,我透过网际网路去搜寻当我在GOOGLE打入delamination, relaibility, PDF时,
我可以得到数百篇有关可靠度的文献.?我知道了delamination是由气和热应力造成的, 由
不同的失败模式可看出结果当我接到客户有关於锡孔洞的抱怨,我也试着透过GOOGLE
搜寻solder voids, SMT, PDF并且得到百篇的文献讨论由造成的锡孔洞.
一些公司很大方地公开他们的研究成果.我觉得我应该有信心告诉客户,这是SMT的问题.
然後我得到刘百洲的帮忙告诉我是印刷电路板上导孔经过时造成的,
在我们送样品到QA做失败分析後, SEM显示的确是SMT的问题而不是封装的问题.
我解决这问题透过的是知识和专家的协助,而不是透过处理生产线的琐事,处理例行
事务只能增加我们的经验, 可是无法增长我们的知识 然而,很多的问题却是需要透过工程师
的知识来解决
We found corrosion after wafer sawn for one customer. Customer give
us many wafers to saw. Our D/A engineer just take wafers to MFG to saw
again and again. If you read text book of wafer fabrication, textbook tell
you corrosion caused by chemical residue after etching.
Wasting one days to saw wafer is worse to wasting two hours to read textbook.
In my opinion, if we can't tell customer this, sawing wafers
experiments again and again only waste our time and money and can't get any
effective improvement. We stand behind machine all day long to watch the
machine sawing wafers.Engineers feel very tired certainly. Why don't we
show the information on textbook to customer and tell them it caused by wafer
fabrication
If wafer fab doesn't want to improve, assembly house can't get
effective improvement.
我们发现有一家客户的晶圆在切割後有腐蚀,客户给我们很多晶圆去切割,我们的D/A
工程师就一次又一次带着晶圆去生产线切.如果你读过晶圆程的教科书,教科书会告
诉你,腐蚀是由蚀刻过後的化学残留造成的.
花一天的时间去切晶圆还不如花两小时去查教科书
我们却常整天在机台旁罚站,看着机台切着晶圆,工程师当然觉得很辛苦以我的观点
看来,如果不告诉客户这一点,一次又一次的切割实验只不过是浪费我们的时间跟金钱
又得不到有效的结果而已. 为何我们不拿出教科书的资讯告诉客户,这是晶圆造的
问题??如果晶圆厂不改善,封装厂也无法提供有效的改善.
Another complaint is the thing everyone has ever known, salary and
welfare. Have you ever watched discussions in BBS of Internet about ASE?
Most discussions are complaining about the low salary.Despite somebody
complains about low salary, ASE still has a loud reputation in society
for people who don't know inside information.
When my friends knew about I am working in ASE, they usually showed
admiration and asked:
"Oh ochyou must have over 500000 NT dollars one month."
I just laughed and didn't answer them.
另一件要抱怨的是每个人都已经知道的，薪资福利。有人曾看过网路BBS关於日月光
的讨论,大多数的讨论都在抱怨低薪资。管有些抱怨低薪资，日月光对於社会上
不知道内情的人而言，仍享有响亮的名声。
当我的朋友知道我在日月光工作时，他们常露出羡慕的表情问道：
日月光喔..你应该一个月有超过五万元吧？」我只是笑而不答。
This joke demonstrates that salary in ASE is lower than the average
level people noticed in industry. I think it's not a glory for the second
largest assembly house in the world. At least, we should be equal with
ASECL,right?
People in ASECL have worked five days a week for a long time. Why do
people in south Taiwan need to tolerate getting lower salary and welfare?
If the salary can't attract an engineer and he can't grow up from
working.What's the decision he will make? Of course, engineers also handle
routine in some other companies, but they get a lot of stocks or money to
keep they staying.
这笑话显示日月光的薪资低於业界人们知道的平均水准。我想对世界第二大封装厂而言，
不是一件光彩之事。 至少，我们应该跟中坜厂的水准一样吧？中坜厂的员工早就实施
休二日有一段期间了，为什麽住台湾南部的人就必须忍受较低的薪资福利呢？
如果薪资对一位工程师没有吸引力，他又无法在工作中成长，他会做什麽决定呢？
当然，在某些公司的工程师也是处理一些例行琐事，可是他们得到很多股票和金钱使得
他们愿意留下来。
We all heard that managers announced that top manager has noticed
about this and tried to improve this salary structure. I had heard about
this information when I entered ASE, and we heard this kind of
announcement every year, so I hoped it's really true good news to everyone.
我们都听过经理们宣告上层主管已体认到这问题，并试着改善这样的薪资结
构，当我刚进日月光时就听过了，而且我们每一年都听过这样的声明，所以我希望
这次对位的确是真的好消息。
We also know about that top manager wants to promote everyone's
job title from project engineer to product manager. Girls in club also
called public manager, so all of them are managers. In fact, realistic
income of the job is more practical than the title of the job.
Salary of assistants in some companies is better than of engineers in ASE.
Incomes of assistants in university is over 30000 one month and incomes of
assist professor in university is over 60000 one month. However these jobs
title are named with assist.
我们也知道上层主管有意提工程师的职称，将专案工程师的头衔为产品经理。
酒店里的小姐也被称作是公关经理，她们每个人都是经理。事实上，职位上
实在的收入要比职称更为实际，一些公司助理的薪水还比日月光的工程师来得高，大
学助教一个月有三万元以上；助理教授一个月有六万元以上。然而，这些职称都有助
理之名。 |
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發表於 2009-9-28 14:00:48
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